In 1988 Rob Haines founded New Zealand Health Food Company. Its incorporation was from a desire to take indigenous New Zealand natural products to the world.
“Established national and international brands asked me to supply them with quality ingredients for their own production. As some of these ingredients grew in popularity, and spurred on by my customers success, I developed our own retail brands; ‘NZHF’ and ‘Kiwi Natural Health’ in the mid 1990’s”.
Export markets were established by this time and continue to grow each year as the worlds demand for natural ingredients increases.
In 2008 the ‘KNH’ and Dr Bee ranges were launched and then in late 2015 'Manuka South®' was launched. These were developed using the best formulation science available, and the most up-to-date knowledge and resources.
Since then, this range has continued to expand as new ingredients developed.
We look excitedly to the future as new natural products are discovered and developed into products that change people lives.
Our Retail Store
In 2009 we opened our beautifully designed retail store at our premises on Wooldridge Road in Christchurch. We wanted to create an enjoyable, relaxed and informative environment for people to shop in. Over the years, word has spread and we are well known for our friendly, helpful and extremely knowledgeable staff who are there to advise on the products that would best suit your needs. You can see more on the brands we stock on the "Our Products" tab. And if we don't have it instore, just ask!
We are open Monday to Friday 9am until 5.30pm, and 10am until 4pm on Saturday.
Behind the scenes
The retail store is only a part of our operation at Wooldridge Road. Our Wholesale Sales division, Internet Marketing team, Admin staff, Operations and of course our Production team, are all housed under the one roof. Production staff work hard to supply products not only to our retail store, but also individual customer orders both for local and export markets.
People are more interested in living wholesome, environmentally conscious lives than ever before. They’re not just eating better and exercising more either. They’re making a conscious effort to become better informed in regards to healthy living practices, wellness supplements, and environmentally conscious living. As such our product range continues to grow and adapt to meet customer demands.
While originally starting with our New Zealand focused Kiwi Natural Health and New Zealand Health Food ranges. It soon became clear that there was a real need for a broader range of supplements to cover more individual needs. The KNH range was developed in 2008 to do exactly that and has since become a trusted household brand to our 1000's of loyal customers. At the same time we saw the growing popularity of the fantastic benefits of bee products and manuka honey, which was something unique that New Zealand could offer the world. The Dr Bee range was designed to make those products accessible to the everyday kiwi consumer.
In 2009 we opened our beautifully designed retail store to showcase not only our own products but also to provide the other brands that kiwis know and love. Making us a one stop shop for all of your natural health requirements. We are continually evaluating the products we stock, our formulations and our customers needs to make sure we are providing our customers with the best natural health options.
New Zealand Health Food Company is committed to providing high quality products, effective product development and outstanding customer service. We do this to help you live better naturally.
We operate a quality management system (QMS) to ensure that we deliver products that are of a consistent high quality. Our QMS is accredited to New Zealand Food Safety Authority standards. This allows our customers the reassurance that our products are produced using the best cGMP guidelines and principles.
New Zealand Health Food Company has had a commitment to producing quality products since 1988. As part of this commitment, a government registered and approved Risk Management Programme (RMP) is in place. This approval assures that all products manufactured under it are produced to certified HACCP guidelines.
Hazard Analysis and Critical Control Point (HACCP) is a world standard risk management system and incorporates a systematic approach to managing chemical, physical and biological hazards in the manufacturing process.
New Zealand Health Food Company closely manages product manufacture; from initial development to sale, ensuring that only products that reach its high standard are sold.
Unique Manuka Factor Honey Association (UMF)
New Zealand Health Food Company is an active participant and supporter of the NZ Natural products industry. We are a current UMF license holder , which is necessary to provide 100% pure certified UMF manuka honey to the marketplace. You can find more information about what makes UMF Manuka honey totally unique on the official Unique Manuka Factor Honey Assocation website: http://www.umf.org.nz You will also be able to find New Zealand Health Food Company listed as a authorised licence holder on their Licencees page here: http://umf.org.nz/licensees
Under our licence number 1053 we produce our own remium quality range of UMF Manuka honey products. We also supply the same premium quality products to international partners:
TrueM Plus produced exclusively for PrizeMart Limited
MAS International www.masinternational.net
We are also a board member of the Canterbury Nelson Nutraceuticals Cluster and a member of Natural Products New Zealand http://www.naturalproductsnz.org.
A "Family Business"
Since its inception, New Zealand Health Food Company has been a “family business”.
Robs mother Joan has played an active part in the business both as mentor and in operations, for many years and retired at the age of 82. Robs daughter Ellie is part of the team as the web and social media administrator and his son Sam, having returned from living and working in Perth, is in sales. Both are learning all the aspects of the company and continuing what we hope is a long family tradition. Recently, Robs daughter Selina has also joined the team out in production, alongside her husband Doug who is the Operations manager.
The involvement of all three generations, as well as the support of Rob’s wife Lynda, has created a warm, supportive and very unique work environment.
It is our unique environment that has ensured staff retention, loyalty and the creation of our own “NZHF family”. Our small but effective team work together to deliver a high level of customer service and supply from the ground floor up. From our factory and logistics team right through to our retail staff, every member of our “NZHF family” works hard to ensure that we give the very best level of service to our customers.
Health and Safety
New Zealand Health Food Company recognises the importance of health and safety.
The company’s health and safety policy sets out our commitment and outlines our approach to effective health and safety management. Our processes and procedures are designed not simply to meet legal requirements but to effectively deliver a healthy, safe and secure working environment for our employees and everyone else who might be affected by our work.
Working with us
We recognise large the contribution our employees have made to our success and that they have helped us get to where we are today. We recruit skilled and passionate staff who share our values and vision, and we are committed to creating a work environment that is enjoyable, flexible and practical. We offer our employees fair terms and conditions, ensuring they have the skills and qualifications they need, and providing opportunities for training and development. We work hard to ensure that our staff are happy and contented both in their professional and private development. This in turn has rewarded us with unusually high levels of staff retention and an impressive average length of service of over 8 years.
Sustainability and environmental responsibility
New Zealand Health Food Company understands the importance of sustainability - in design, delivery and in continuing operation. For example, this is reflected in how we:
- Source sustainable materials and look for ethical suppliers
- Work with the local community where appropriate
- Manufacture products energy-efficiently while minimising waste during production
- Source recyclable packaging for our own brands and encourage our suppliers to do the same
We work hard across all aspects of the business, from production to administration, to reduce packaging waste and recycle where possible.
Please feel free to visit our store
215 Wooldridge Road,
Christchurch, New Zealand
Phone us on +64 3 962 7883
Monday - Friday between 9am and 5.30pm
Saturday between 10.00am and 4.00pm