We know you’ll often be ordering things you need in a hurry. If we have the products you order in stock – and we usually do – we’ll dispatch your order within 1-2 working days. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
ONCE YOUR ORDER HAS BEEN SHIPPED YOU ARE NOT ABLE TO CANCEL YOUR ORDER.
Shipping within New Zealand
We offer FREE DELIVERY within New Zealand on all orders over NZ $75 total. For orders under this amount, the cost of delivery is just $4.50 per order. All Courier orders are sent with ‘Track & Trace’. We’ll send you a dispatch email with your tracking number at the time your order is sent. Once your item is shipped you can expect delivery within two working days. If your order is taking longer than expected, please contact us with your order number immediately. Please be ensured that if there are no delivery instructions left on our checkout page your parcel will be left at ‘Authority to Leave’.
Our products are delivered with free insurance and in the unlikely event that your item arrives damaged, or is lost in transit prior to having been delivered to your home/business, let us know, and we will either replace it (if a replacement is available) or issue a refund. We cannot accept responsibility for your parcel once delivery has been made.
We accept full responsibility for breakages in transit within New Zealand. If you experience a breakage please hold onto the item and packaging and notify us of the situation.
IMPORTANT NOTICE: Due to a change in regulatory requirements we are currently unable to ship any dairy products overseas.
Due to recent changes in custom clearance processes in China relating to Manuka Honey, we are unable to offer direct shipping to China at this time. We are also unable to ship honey or royal jelly to Thailand due to import regulations. We apologise for this inconvenience.
Our Non-tracked Shipping option is an affordable way to send parcels overseas. This service has a delivery target of up to 10 working days from dispatch to over 220 destinations, including PO Boxes and rural areas worldwide. Please be aware however that is a NON TRACKED service. As this is a non-tracked service, we accept no liability for unsuccessful deliveries. If you are having difficulty receiving a non-tracked order, we will happily lodge an inquiry with the carrier on your behalf. However, please be aware, that payment of any refund is strictly based on the outcome of the investigation.
Our Tracked Shipping option is an affordable and secure way to send parcels to 32 key countries worldwide. this shipping option is for parcels up to 30kg and has a 3 to 6 working day delivery target. With this service you also have the peace of mind of knowing YOUR PARCEL IS TRACKED until it reaches its destination and a signature is collected on delivery. We highly recommend using this service.
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
For further detail on delivery targets please visit http://www.nzpost.co.nz/sending-internationally/delivery-zones
Sending to Korea
Our Korea Courier service is an affordable and tracked alternative to NZ Post. These orders however can take up to 3 weeks to deliver so please bear that in mind. NO MORE THAN 6 PRODUCTS PER PARCEL are allowed so if your order quantities exceed those amounts your order will be separated into multiple parcels. You will of course be sent all tracking numbers relating to these.
Sending to China
Due to recent changes in custom clearance processes in China relating to Manuka Honey, we are unable to offer direct shipping to China at this time. Our China Courier service is a great value, fully tracked alternative to NZ Post. The orders can however take up to 4 weeks to deliver so please allow for this time frame.