IMPORTANT NOTICE: Due to a change in regulatory requirements we are currently unable to ship any dairy products overseas. We apologise for this inconvenience.
We know that once you order you are looking forward to receiving your parcel as soon as possible! If we have the products you order in stock – and we usually do – we’ll dispatch your order within 1-2 working days. If we are unable to dispatch your order within three business days we will contact you and advise you of the expected dispatch date.
We can send your order to virtually any country in the world. This usually takes between 3 and 10 working days depending on the delivery service selected for the destination country. We use NZ Post and we offer the International Air and the International Economy Courier services.
International Air is a fast and affordable way to send parcels overseas. International Air has a 3 to 10 working day delivery target to over 220 destinations, including PO Boxes and rural areas worldwide. Please be aware however that International Air is a NON TRACKED service. As this is a non-tracked service, we accept no liability for unsuccessful deliveries. If you are having difficulty receiving a non-tracked order, we will happily lodge an enquiry with the carrier on your behalf. However, please be aware, that payment of any refund is strictly based on the outcome of the investigation.
International Economy Courier is an affordable and secure way to send parcels to 32 key countries worldwide. International Economy Courier parcel is for parcels up to 30kg and it has a 2 to 6 working day delivery target. With International Economy Courier you also have the peace of mind of knowing YOUR PARCEL IS TRACKED until it reaches its destination and a signature is collected on delivery. We highly recommend using this service.
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address.
For further detail on delivery targets please visit http://www.nzpost.co.nz/sending-internationally/delivery-zones
Sending to Korea
Our Korea Courier service is an affordable and tracked alternative to NZ Post. These orders however can take up to 3 weeks to deliver so please bear that in mind. NO MORE THAN 6 PRODUCTS PER PARCEL are allowed so if your order quantities exceed those amounts your order will be separated into multiple parcels. You will of course be sent all tracking numbers relating to these.
Sending to China
Our China Courier service is a great value, fully tracked alternative to NZ Post. The orders can however take up to 4 weeks to deliver so please allow for this time frame.
While throughout the year we endeavor to achieve our delivery time frames, the festive season is a time where the courier and postal services come under a great deal of pressure. Orders placed over the Christmas period may result in significant delays.