We know that once you order, you are looking forward to receiving your parcel as soon as possible. We aim to dispatch all orders within 1-2 working days and will send you a confirmation email when your order is on its way!
We are excited to be using DHL Express as our International Shipping Partner. Our International Shipping prices vary for each country. You can calculate the cost at the checkout page, once you have selected them items you wish to purchase. This is due to the prices being based on the weight of the products being shipped.
DHL Express offers delivery worldwide in 1-5 business days, with your ordering fully tracked until it reaches you.
Any import duties or taxes, which are levied by the authorities of your country once the product reaches your country, are at your cost.
Customs and import regulations vary widely between countries. Some of our products are prohibited for importation into certain countries. It is your responsibility to ensure that any goods that you order, are not prohibited/restricted within your delivery country. Unfortunately, it’s not possible for us to be aware of all of the regulations specific to any given country. As such NZ Health Food Co Ltd accept no liability for the refund or replacement of any goods or any costs relating to, or arising from, the importation or confiscation of any goods by your countries Customs Office or other government body.
Please check your delivery address carefully as we will not be responsible for delivery to an incorrect address. The customer shall be responsible for the cost to resend a parcel that is returned because of an incorrect address. If your item is still in transit, we may be able to change the address. Please contact us at [email protected] with your order number, original address and the new address. Charges may apply for address changes.
Country Specific Shipping Restrictions
Due to export restrictions, we are unable to send any Colostrum products outside of New Zealand.
We are currently unable to ship to Taiwan. If you would like to purchase any of the Manuka South range to be sent to Taiwan, you can shop on www.manukasouth.com
Due to import restrictions, we are unable to ship Royal Jelly or Honey to Thailand
No more that 5kg of honey per order is permitted.